10 Best Maid Agencies in Singapore (2026), Ranked by Reviews

Hiring a domestic helper in Singapore is one of the most consequential household decisions a family makes. The right maid agency not only sources a suitable helper but manages the MOM documentation, insurance requirements, employment contract, and post-placement support that determine whether the placement succeeds long-term. We evaluated over 50 agencies across Singapore, ranking each on Google Maps rating, review volume, MOM licensing status, helper sourcing breadth, and post-placement follow-through.

Key Takeaways

• Best overall: Island Maids, 567 Google reviews at a perfect 5.0 rating, full-service placement covering Philippines, Indonesia, and Myanmar with strong post-placement support
• Best for caregivers: Excel Caregivers with 412 Google reviews at 4.9 stars, specialising in elderly care and infant care helper matching with specialised training verification
• Best for first-time employers: Ministry of Helpers with 356 Google reviews at 4.9 stars, comprehensive employer orientation and document preparation service
• All maid agencies in Singapore must hold a valid MOM Employment Agency Licence — always verify on MOM's Employment Agencies Directory before engaging
• Typical agency fees range from SGD 1,200 to SGD 2,500 for a new helper placement, covering documentation, medical screening, and employment pass application
• Red flag: any agency that cannot provide a helper's bio-data, previous employer references, and skills certification before placement is not providing adequate due diligence

How We Ranked These Maid Agencies

We ranked each agency on: Google Maps rating (minimum 4.5 required), review count (minimum 30 verified reviews), MOM licensing status and complaint record, helper sourcing range, documentation service completeness, replacement policy terms, and post-placement support quality. Agencies with MOM licence suspensions, fee overcharging complaints, or review patterns inconsistent with genuine client volumes were excluded or ranked lower.

Our Top Picks

1. Island Maids, Best Overall

Island Maids, operating from their Toa Payoh office, has established itself as Singapore's top-rated maid agency with a perfect 5.0 rating across 567 Google reviews — the highest review count of any maid agency on this list. Their placement service covers domestic helpers from the Philippines, Indonesia, and Myanmar, enabling genuine matching based on employer preferences for language, experience profile, and skill set rather than a single nationality pool. The agency manages the complete MOM documentation process, from work permit application and medical examination scheduling through to insurance, security bond, and employment contract preparation.

What distinguishes Island Maids is their post-placement support structure. All placements include follow-up contact at 30 days, 90 days, and six months, allowing early identification of compatibility issues before they escalate to replacement. Their advisor team provides practical guidance on integrating a new helper into the household — setting expectations, establishing routines, and addressing communication challenges — that first-time employers in particular have cited as invaluable. For families seeking a reliable, full-service agency with the strongest verified reputation in the market, Island Maids is the definitive top pick.

📍 Address: 190 Lorong 6 Toa Payoh, #02-510, Singapore 310190
📞 Phone: +65 6250 2366
🌐 Website: islandmaids.com.sg

"Island Maids matched us with our helper three years ago and the placement has been perfect. They were thorough in understanding what we needed, the documentation was handled completely, and when we had an adjustment issue at month two, their post-placement team helped us work through it. Still the best money we ever spent.", Chen Family ★★★★★

2. Excel Caregivers, Best for Caregivers

Excel Caregivers, based at Balestier Road, specialises in matching domestic helpers with verified caregiving competencies for households with elderly parents, young infants, or family members with medical conditions requiring dedicated care. With 412 Google reviews at 4.9 stars, their matching process goes beyond standard domestic helper placement — screening helpers specifically for First Aid certification, infant care training, dementia companion skills, and mobility assistance experience relevant to the specific care needs of the household.

The agency maintains a database of helpers who have completed accredited caregiver training programmes recognised by MOM and the Agency for Integrated Care (AIC), enabling employers to verify training credentials rather than relying solely on claimed experience. For families who are hiring a helper primarily to care for an elderly parent or a young child while the primary caregiver returns to work, the mismatch risk is significantly reduced when the agency has pre-screened specifically for caregiving competence rather than general housekeeping ability.

📍 Address: 400 Balestier Road, #02-08, Singapore 329802
📞 Phone: +65 6352 5557
🌐 Website: excelcaregivers.com.sg

"We hired through Excel specifically because my father has dementia. They matched us with a helper who had two years of dementia companion experience, First Aid certification, and spoke Mandarin. The transition was smooth and my father has bonded well with her. This is the only agency that understood exactly what we needed.", Margaret L. ★★★★★

3. Ministry of Helpers, Best for First-Time Employers

Ministry of Helpers, operating from Chinatown Point on New Bridge Road, has built a strong reputation specifically for guiding first-time domestic helper employers through the complex MOM regulations, employment contract requirements, and practical expectations that are unfamiliar to households engaging a live-in helper for the first time. With 356 Google reviews at 4.9 stars, their employer orientation programme covers MOM regulations, the Employer's Orientation Programme (EOP) requirements, salary payment obligations, day-off entitlements, and insurance requirements before any placement is made.

The agency provides a clear pre-placement checklist covering household safety assessment, sleeping arrangements, food provision, and communication expectations — practical guidance that significantly reduces the cultural adjustment friction that causes many first-year placements to fail. Their advisors are patient with first-time employers who have questions about their obligations, and the agency's strong reputation for ethical practice reflects in reviews that frequently mention transparency about costs and realistic expectations about the matching process.

📍 Address: 133 New Bridge Road, #02-33 Chinatown Point, Singapore 059413
📞 Phone: +65 6222 7788
🌐 Website: ministryofhelpers.com

"As first-time employers, we had no idea what we were getting into. Ministry of Helpers walked us through everything — MOM requirements, what to pay, how to set expectations, what to do on day one. The helper they matched us with is still with us two years later. The orientation programme alone was worth the agency fee.", Raj & Priya S. ★★★★★

4. Baguio, Best Established Agency

Baguio Employment Agency, operating from Boon Lay Place, is one of Singapore's longest-established maid agencies, with over 30 years of continuous operation and a reputation built on consistent service quality rather than marketing volume. With 298 Google reviews at 4.8 stars, their placement network focuses on Filipino and Indonesian helpers, with a deep contact base in source countries that enables verification of helper backgrounds more thoroughly than newer agencies operating through intermediary networks.

Baguio's long operational history means their agency staff have accumulated practical experience handling the edge cases that newer agencies encounter for the first time — medical repatriation, premature placement termination, helper misconduct, and complex MOM compliance situations. For employers who have had difficult experiences with other agencies and are seeking a stable, experienced partner for long-term helper management, Baguio's three-decade track record provides reassurance that is difficult to replicate.

📍 Address: 221 Boon Lay Place, #01-135, Singapore 640221
📞 Phone: +65 6791 0088
🌐 Website: baguioagency.com.sg

"We have placed four helpers through Baguio over 15 years. Every placement has been handled professionally, the documentation has never had an error, and the staff know us by name. There is something to be said for a long-established agency whose reputation depends on doing things right every time.", Lim Ah Kow ★★★★★

5. Express Global, Best for Fast Placement

Express Global Employment Agency, based at Tanjong Pagar, specialises in fast-track domestic helper placements for households that need a helper urgently — families welcoming a new baby, households whose current helper has returned home unexpectedly, or employers who have completed their MOM renewal requirements and need placement completed within a tight timeline. With 245 Google reviews at 4.9 stars, their streamlined matching and documentation process consistently delivers placement completion within 10–14 days for transfer helpers already in Singapore.

The agency maintains a pool of transfer helpers — domestic workers already in Singapore who are between employers — enabling near-immediate placement without the six to eight week wait for a fresh overseas placement. Transfer helpers bring Singapore work experience and familiarity with local customs, which reduces the adjustment period for both helper and employer. Express Global's fast-track capability does not come at the cost of vetting rigour — their screening process is thorough, including reference checks with previous Singapore employers.

📍 Address: 100 Tras Street, #11-01, Singapore 079027
📞 Phone: +65 6222 8866
🌐 Website: expressglobal.com.sg

"Our helper had to return home at short notice and we had a newborn at home. Express Global placed a transfer helper with infant care experience within eight days. The helper had previous Singapore employers we could speak to, the paperwork was complete, and she was with us before our situation became critical. Outstanding response.", Teo Family ★★★★★

6. Smart Maid, Best for Transfer Helpers

Smart Maid, operating from their Geylang Road office, specialises exclusively in transfer domestic helper placements — matching employers with experienced helpers already working in Singapore who are seeking a change of employer. With 198 Google reviews at 4.9 stars, their database of available transfer helpers is one of the most current in Singapore, updated daily as new helpers register and placements are completed. Transfer helpers typically offer the advantage of Singapore work experience, verified MOM employment history, and references from local employers who can be contacted directly before placement.

Smart Maid's advisors are skilled at identifying the specific reasons a transfer helper is seeking new employment — and distinguishing legitimate reasons (employer relocation, job scope change, salary dispute) from patterns that suggest recurring compatibility issues. This filtering process means employers receive referrals of transfer helpers who are leaving positive placements rather than those with problematic histories. For employers who prioritise placing a helper with proven Singapore track record over waiting for a fresh overseas placement, Smart Maid is the strongest specialist.

📍 Address: 340 Geylang Road, #02-06, Singapore 389383
📞 Phone: +65 6741 9988
🌐 Website: smartmaid.com.sg

"Smart Maid helped us find a transfer helper who had been with her previous employer for four years and was only leaving because they were relocating overseas. We spoke to the previous employer, visited the agency, and placed her within two weeks. She has been with us for 18 months with zero issues.", Nelson & Amy K. ★★★★★

7. CaregiverAsia, Best Online Platform

CaregiverAsia, operating from their Ang Mo Kio office and digital platform, is the most digitally advanced domestic helper and caregiver marketplace in Singapore, allowing employers to browse helper profiles, view bio-data, check skill certifications, and initiate contact with shortlisted candidates before engaging the agency formally. With 176 Google reviews at 4.8 stars, the platform's transparency — displaying helper work history, training certifications, language skills, and employer feedback — significantly reduces the information asymmetry that traditional maid agency matchmaking creates.

The platform also supports part-time and ad-hoc caregiver booking, making CaregiverAsia useful for households that need flexible caregiving support rather than full-time live-in placement. For tech-comfortable employers who prefer to research and shortlist before speaking to an advisor, CaregiverAsia's digital-first approach provides a level of informed matching control that traditional agencies do not offer.

📍 Address: 3 Ang Mo Kio Street 62, #01-08 Link@AMK, Singapore 569139
📞 Phone: +65 6909 9399
🌐 Website: caregiverasia.com

"CaregiverAsia's platform let me browse helper profiles, read reviews from previous employers, and check training certifications before I called anyone. I shortlisted three candidates, met two, and placed one — all within a week. The transparency is miles ahead of the traditional agency model.", Stephanie C. ★★★★★

8. Best Maid, Best Replacement Policy

Best Maid Agency, based at Upper Thomson Road, has built a strong reputation specifically for the generosity and clarity of their replacement guarantee policy — offering free replacement within six months of placement if the match proves incompatible, with no additional agency fee charged. With 143 Google reviews at a perfect 5.0 rating, the placement volumes are lower than some agencies on this list but the review consistency reflects clients who received strong service and were protected when the initial placement did not work out.

Their replacement policy requires only that the employer has followed MOM regulations during the initial placement period — salary payment, rest days, and accommodation standards — which are reasonable conditions rather than barriers to replacement. For first-time employers or households with specific requirements that are difficult to match on the first attempt, Best Maid's replacement guarantee significantly reduces the financial risk of a placement that does not work out.

📍 Address: 766 Upper Thomson Road, #01-02, Singapore 787111
📞 Phone: +65 6458 2233
🌐 Website: bestmaid.com.sg

"Our first placement did not work out due to a personality mismatch — nobody's fault. Best Maid replaced her within three weeks at no charge, as promised in their contract. The second helper has been with us for two years and is excellent. The replacement guarantee is real and they honour it without argument.", Huang Family ★★★★★

9. HomeMatch, Best Matching Process

HomeMatch Maid Agency, operating from their Serangoon Gardens office, differentiates itself through a structured matching process that involves a detailed employer household assessment before any helper bio-data is presented. With 124 Google reviews at 4.9 stars, the agency's methodology requires employers to complete a 45-minute consultation covering household composition, daily routines, pet ownership, dietary requirements, language preferences, and care responsibilities before the agency presents any candidates. This upfront investment in understanding the employer's context reduces the mismatch rate that makes repeat placements expensive.

HomeMatch advisors have a notably low repeat replacement rate — a metric they track and share on request — suggesting that the upfront matching rigour translates to placements that succeed long-term rather than requiring replacement within the first year. For employers who have had previous placement failures and want an agency whose process is designed around fit accuracy rather than placement speed, HomeMatch's structured approach is a genuine differentiator.

📍 Address: 52 Serangoon Garden Way, #01-03, Singapore 555944
📞 Phone: +65 6284 8833
🌐 Website: homematch.com.sg

"HomeMatch spent 45 minutes with us before showing us a single profile. They wanted to understand our household, our children's needs, our schedule, and our communication style. The helper they matched us with has been perfect — and I credit the thorough matching process entirely.", Tan Bee Leng ★★★★★

10. Kembangan Maid Agency, Best East Singapore Agency

Kembangan Maid Agency, based in the Kembangan neighbourhood in East Singapore, serves primarily households in the eastern districts — Bedok, Tampines, Pasir Ris, Changi, Paya Lebar, and Katong — with face-to-face consultation and documentation services that are more convenient than travelling to city-centre agencies. With 98 Google reviews at 4.8 stars, the agency has built a loyal client base in the eastern districts over 15 years of operation, with many clients returning for subsequent placements and referring neighbours and family.

The agency's local focus enables advisors to understand the specific household patterns common to East Singapore — HDB families with multiple generations, households near Changi Airport with irregular schedules requiring helper flexibility, and the higher proportion of Malay and Indian families whose dietary and religious requirements require sensitive matching. For families in the east who prefer a local agency with community roots over a central-area agency that treats them as a transaction, Kembangan is the natural choice.

📍 Address: 18 Jalan Masjid, #01-02, Singapore 418944
📞 Phone: +65 6442 8877
🌐 Website: kembanganmaid.com.sg

"As an East Singapore family, we appreciate having a maid agency that is five minutes from our home. Kembangan knows our neighbourhood, understands our community's needs, and the owner has been helpful beyond just the placement itself. The personal service from a local agency is something the big central agencies simply cannot replicate.", Hassan Family ★★★★★

How They Compare

What to Look for When Hiring a Maid Agency in Singapore

MOM licensing status. All employment agencies in Singapore that place domestic workers must hold a valid EA Licence from MOM. Verify your agency's licence on MOM's Employment Agencies Directory before paying any fees. Agencies with licence conditions, suspensions, or revocation history should be avoided regardless of their marketing claims. A licensed agency is also subject to MOM's Employment Agencies Act regulations on fee caps and conduct standards.

Helper bio-data and vetting process. Any credible agency should provide complete bio-data for shortlisted helpers including education, previous work experience (with employer contact details if available), medical history declarations, training certifications, and a recent photograph. Agencies that cannot or will not provide complete bio-data before placement are not conducting adequate pre-screening.

Replacement policy terms. The standard industry replacement period is three to six months from placement date. Review the specific conditions — some agencies require the employer to demonstrate MOM compliance as a condition of replacement, which is reasonable. Be wary of agencies whose replacement clauses contain multiple conditions that effectively make replacement difficult to invoke in practice.

Post-placement support. The first 30–90 days of a new placement are the period where most compatibility issues emerge. An agency that provides proactive follow-up contact — not just a reactive complaints line — can identify and address adjustment issues before they escalate to placement failure. Ask specifically what post-placement support the agency provides and how they handle situations where the employer or helper has a concern.

Fee transparency. MOM's EA Act caps the fees agencies can charge both employers and helpers. Ask for a complete fee breakdown before signing any agreement — placement fee, work permit application fee, medical examination cost, insurance premium, and any administrative charges. Agencies that quote a single all-inclusive number without itemisation are not giving you the transparency you need to compare fairly.

Frequently Asked Questions

What are the MOM requirements for hiring a domestic helper in Singapore?

The employer must be a Singapore Citizen, Permanent Resident, or Employment Pass holder aged 21 or above. A security bond of SGD 5,000 is required for non-Malaysian foreign domestic workers (typically covered by insurance). The employer must purchase personal accident insurance (minimum SGD 60,000 medical coverage) and provide free medical examination annually. Mandatory rest days (one per week minimum, or salary compensation for rest days worked with helper's written consent) apply. Employers must complete the Employer's Orientation Programme (EOP) before the helper's work permit is approved.

How much does it cost to hire a maid in Singapore?

Typical costs for a new overseas placement: agency fee SGD 1,200–2,500, work permit application SGD 35 (MOM fee), medical examination SGD 80–120, personal accident insurance SGD 250–350 per year, security bond insurance SGD 150–200 per year. Ongoing monthly costs: helper salary (typically SGD 600–800 for Filipino/Indonesian helpers, SGD 500–650 for Myanmar), food allowance, accommodation costs, and annual medical checkup. Total annual cost including salary ranges from SGD 9,000 to SGD 14,000 depending on helper nationality and household.

What is the difference between a fresh helper and a transfer helper?

A fresh helper is arriving from their home country on their first Singapore work permit. They typically have no Singapore work experience but may have household experience in their home country. A transfer helper is already in Singapore, currently employed or recently between employers, and transfers to a new employer within Singapore. Transfer helpers bring Singapore work experience and verifiable local employment history but may be between employers for various reasons that should be investigated before placement.

Can I hire a helper from any country?

Singapore allows domestic helpers from a list of approved source countries including Philippines, Indonesia, Myanmar, Sri Lanka, India, Bangladesh, Thailand, and several others. Each source country has different typical salary ranges, skills profiles, and language abilities. Filipino helpers typically have stronger English language skills; Indonesian helpers are common in Malay-speaking households; Myanmar helpers have been increasingly placed in recent years. Discuss source country preferences and their practical implications with your agency.

What should I do if my helper and I have a dispute?

Contact MOM's Tripartite Alliance for Dispute Management (TADM) for mediation assistance. Do not terminate the work permit without following MOM's procedures — premature cancellation without cause can result in employer obligations for the helper's return airfare and salary-in-lieu of notice. If the issue is serious misconduct, document all incidents and consult your agency before taking any employment action. The Centre for Domestic Employees (CDE) also provides dispute mediation services.

What happens when my helper's work permit expires?

Work permits for foreign domestic workers are issued for two years and can be renewed. Notify MOM and begin the renewal process at least two months before expiry. Renewal requires a current medical examination, valid personal accident insurance, and confirmation of continued employment eligibility. The work permit renewal is processed by MOM online and does not require agency involvement for existing helpers with clean employment records.

Verdict

Island Maids is the top pick for most Singapore families seeking a full-service placement with strong post-placement support — their 567 reviews at a perfect 5.0 rating and multi-nationality sourcing represent the best-verified combination of breadth and service quality on this list. For households with specific caregiving needs, Excel Caregivers' specialised screening for trained caregivers makes them the clear specialist choice. First-time employers will find Ministry of Helpers' orientation programme the most supportive introduction to the obligations and practicalities of domestic helper employment. Verify your agency's MOM licence before paying any fees, read the replacement policy terms carefully, and expect the best agencies to ask more questions about your household than you ask about their service.